You can delete your Vantar player account whenever you like. This page explains how, what is deleted and what we keep. Deleting an account cannot be undone. If you run or work at a venue, email support@vantarsports.com and we will tell you what applies.
Delete it in the app
1. Open Delete account
Open the Vantar app, go to the Profile tab and tap Delete account.
2. Clear anything still open
If you still have a booking, a payment in progress or a game coming up, the app lists each one with a way to clear it: cancel it, leave the game or finish paying. Deleting waits until they are cleared. A booking that cannot be cancelled, for example under a strict cancellation rule, has to be played first.
3. Confirm with a code
When nothing is open, we email a 6-digit code to the address on your account. Enter it and confirm. Your account is deleted straight away and you are signed out everywhere.
No app, or cannot sign in?
Email support@vantarsports.com from the address on your account and say you want it deleted. We delete it, and confirm to you, within 30 days. The same rule applies: anything still coming up has to be cleared first, and we will tell you what is open.
What is deleted
- Your name, email address and phone number.
- Your sign-in codes, your notifications and the phones that are signed in to your account.
- If you organise games: the name on your payout record. Your payout account is closed so nothing new can be paid to it; money already on its way still reaches your bank.
- Your name wherever a venue could read it in the record of what happened to a booking. It reads “A player” there, and “Deleted player” on the bookings themselves.
- Game tokens you hold with organisers, and tokens other players hold with you. Those players are told.
What we keep, and for how long
The records of your bookings, payments, refunds and game payments are kept for as long as Nigerian tax and company law requires, currently six years. They are kept without your name or any contact detail, and venues see them as “Deleted player”. After that they are deleted. Our payment provider, Paystack, keeps its own records under its own rules. A refund already on its way to your card or bank still arrives.
After you delete
You can sign up again with the same email whenever you like. It starts as a new, empty account, and the old bookings do not come back.
More in our privacy policy. Questions: support@vantarsports.com.